FAQs

  • GETTING TO THE STRATFORD:

    HOW DO I GET THERE?

    Arrive by plane

    The Stratford is only 17 minutes from London City Airport (LCY). Take the DLR line to Stratford International Railway Station.

     

    Arrive by car

    20 International Way, E20 1FD (you can easily find a parking spot next door at the Stratford International Car Park for £7.25/day).

     

    Arrive by train (2 options)

    Arrive at Stratford International Railway Station:

    You can choose to arrive easily on our doorstep by taking the TFL Rail or DLR to Stratford International Railway Station. 6 mins from St Pancras International (King’s Cross) by high-speed rail. 4 trains running per hour. We are located directly in front of the station.

    Arrive at Stratford Station:

    If you don’t mind a 7 minute walk through Westfield Shopping Centre, you arrive at Stratford Station via London Overground, Central Line and Jubilee Line.

    Come via Overground or Central Line:
    • Exit at Stratford Station. As you leave the platform, walk down the stairs and follow the signs to Queen Elizabeth Olympic Park, Westfield Stratford City by taking a right and heading up the escalators at the end.
    • After you exit the ticket barriers, follow the sign to Westfield Stratford City directing you to enter Westfield Shopping Centre on the left. On entry keep right and pass through with Starbucks on your left and WHSmith on your right.
    • Follow this path and exit Westfield by taking the final right turn as you see Waitrose and Great Eastern Market. You will see The Stratford on the right as you exit the shopping centre.
    Come via Jubilee Line:
    • Exit at Stratford Station. Follow the sign to Queen Elizabeth Olympic Park, Westfield Stratford City down the stairs and through the tunnel (do not go up the stairs).
    • Head straight through following the signs to Queen Elizabeth Olympic Park, Westfield Stratford City, and go up the escalators at the end. After you exit the ticket barriers, follow the sign to Westfield Stratford City directing you to enter Westfield Shopping Centre on the left.
    • On entry keep right and pass through with Starbucks on your left and WHSmith on your right. Follow this path and exit Westfield by taking the final right turn as you see Waitrose and Great Eastern Market. You will see The Stratford on the right as you exit the shopping centre.

     

    DO YOU HAVE PARKING AVAILABLE? WHAT IS THE CLOSEST PARKING?

    Stratford International is located under a minute from us. Please find costs below:

    • Up to 20 minutes: free
    • Up to 4 hours: £6
    • Up to 24 hours: £7.25 (event days are charged at £15 for 24 hours and will be highlighted during the pre-booking process)
    • Spaces can be pre-booked via Stratford International website

  • YOUR STAY WITH US:

    WHAT ARE THE CHECK IN/CHECK OUT TIMES?

    The check in time is from 3 PM, but if you get here early, we’ll see what we can do subject to availability.
    The check out time is 12 PM. Fancy a lie-in? You can stay until 6 PM, check out is charged at £30 per hour (subject to availability).

     

    WHICH FACILITIES DO YOU HAVE?

    • 145 rooms designed by Space Copenhagen
    • The Lounge, Kitchen E20 and Terrace E20 on the ground floor
    • The Mezzanine Bar
    • Allegra Restaurant, Bar and Terrace on the 7th floor
    • 4 Event Spaces
    • 24 hour concierge
    • Bicycle storage (you must bring your own padlock as we do not provide them)

     

    HOW DO I ACCESS THE SKY TERRACES?
    Only residents of Manhattan Loft Gardens have access to the Rooftop Gardens on the 25th and 36th floor. However, the Allegra Restaurant on the 7th floor has an outdoor Terrace where our hotel guests can book a table. For booking the Rooftop Gardens for a private event, please get in touch with our events team – events@thestratford.com.

     

    CAN I BRING MY DOG?
    Yes! The Stratford is happy to welcome well-behaved dogs, up to 8 kilos unless it is a guide dog (one dog per room). Dogs are also accepted in Kitchen E20, Terrace E20, The Lounge and Allegra.

    If you’d like your dog to stay with you in the hotel, you are required to sign a waiver form and will be charged £50. A dog bed, water bowl and blanket are provided.

     

    IS THERE A GYM?
    Yes! We have a state-of-the-art Gym & Wellness Centre featuring a private wellness studio, cardiovascular space and a high functional training area featured with the latest equipment from TechnoGym.

    Please keep in mind that we don’t offer changing, shower or locker facilities.

     

    IS THERE A SPA?
    No, we don’t have a spa.

     

    DO YOU HAVE MEETING ROOMS AND EVENT SPACES?
    Yes, we have 4 Event Spaces. Whether you need space to brainstorm, room for a board meeting or just a desk to call your own for the day, The Stratford’s Event Spaces have you covered. Looking for the perfect space for your private event? Get in touch now to learn more about our Spaces and Rooftop Gardens – from pop up parties in the penthouse and private dinners at Allegra, to birthday parties in The Mezzanine, Kitchen E20 or The Lounge.

     

    WHAT’S GOING ON AT THE STRATFORD DURING MY STAY?
    We’re glad you asked. Check out our events calendar to see what’s happening.

     

    CAN I DO MY LAUNDRY?
    Why do it when we can do it for you? Just pop your dirty laundry in the laundry bag in your room, fill in the laundry list and leave it for our housekeeping team to collect by 10 AM and returned by 7PM the same day.

     

    CAN I HIRE A BIKE?
    We don’t have our own bikes but the nearest docking station for Santander Cycles are in the East Village on Anthems Way and at The Timber Lodge in the Olympic Park.

  • BOOKINGS, AMENDS & CANCELLATIONS:

    WHAT IS THE CANCELLATION POLICY?
    If you wish to amend or cancel, please do this by 6 PM UK time, 24 hours prior to your stay.

    We’re really sorry but if the rate you have booked is a Plan Ahead promotion then this is non-refundable and non-amendable.

    Occasionally, we may run other promotions that do require pre-payment, so make sure you check the rate rules.

    Any cancellations relating to force majeure, please refer back to the policy associated with the rate booked.

     

    CAN I CHANGE MY BOOKING?
    Yes. If you’ve booked direct, just contact our reservations team and we’ll make the changes. Please note that rate changes may apply and are subject to availability.

     

    DO I HAVE TO PRE-PAY MY ROOM?
    No, it’s only based on specific offers, which will be made clear when making the booking.

     

    CAN I PAY THROUGH A THIRD PARTY FORM?
    We do not handle or accept third party forms but of course you can pre-pay a stay. Contact our in-house reservations team and we’ll send you a secure payment link.

     

    CAN I PAY OVER THE PHONE?
    This isn’t very secure, so sadly not, but you can pre-pay via a payment link.

  • ROOMS:

    WHAT DIFFERENT ROOMS DOES THE HOTEL HAVE?
    The Stratford’s 145 rooms range from the intimate Standard to the sprawling Manhattan Studio – each equipped with all the 21st century trimmings.

    We have 7 different room types: Standard Room, Medium Room, Large Room, Larger Room, Double Double Room, Stratford Studio and Manhattan Studio.

     

    CAN I REQUEST AN EXTRA BED?
    One roll out bed is permitted in the following room types: Large Room, Larger, Double Double Room, Stratford Studio and Manhattan Studio, at an additional £40 per night. Baby cots are complimentary. Ensure a request is noted at the time of the booking and the hotel team will reconfirm.

     

    CAN I STAY IN A LOFT?
    Yes, if you intent to stay for 7 days or longer, you’re welcome to stay in one of our Lofts. Get in touch with us before you’re booking so we can help you booking a Loft.

     

    CAN I SMOKE IN MY ROOM?
    No, all rooms and public areas are completely non-smoking. If you light up or vape inside the hotel we must charge a £250 smoking fee to your card. An additional charge will be added on top for any item(s) damaged from smoking, burns etc.

     

    CAN I KEEP THE STRATFORD HOODIE?
    The Stratford offers a collection of The Stratford hoodies which you’ll find in the wardrobe once checked in. We know they are so comfy you want to take them home so you can buy them for £50. Different sizes are available.

     

    TECHNOLOGY & FACILITIES IN THE ROOM:

    • Complimentary high-speed Wi-Fi
    • 100% recyclable packaging, toxins-free REN toiletries
    • Sky TV including Sky Sports
    • Apple TV & Chromecast solutions available
    • HDMI connectivity available for external devices (e.g. laptop, Xbox, Playstation)
    • In-room minibar
    • Daily housekeeping
    • Safe
    • In-room dining available Monday to Saturday 12pm – 9:30pm & Sunday 12pm – 8:30pm
    • Dry cleaning and laundry services (available upon request)

     

    HOW DO I USE CHROME CAST AND THE CONTROL PANEL IN MY ROOM?
    Chrome Cast
    In order to use Chrome Cast, you have to be checked in and connected to The Stratford network and enter the room number and surname on the reservation. After being connected, you just need to select the desired service on the TV and follow the steps on the screen. You will be able to broadcast all phone content on the TV securely.

    A/C Panel
    You can control the temperature in the rooms by pressing the arrows on the display up to rise the temperature or down to lower the temperature. By pressing the picture with a small fan, you’ll be able to control the strength of the fan.

    Lights
    By the bed, on both sides there are three switches, one to turn on and off the curtain rail lights and another one to control the lights in the ceiling. The dimmer controls the bedside lamps, it has to be pressed to turn the lamps on or off and then turned left or right to control the brightness.

    By the bathroom door there are three switches, the dimmer controls the mirror light; it has to be pressed to turn the light on or off and then turned left or right to control the brightness. The switch on the right controls the curtain rail lights in the room and the switch on the middle controls the bathroom ceiling light.

  • FOOD & DRINKS:

    WHAT TIME ARE YOUR OUTLETS OPEN?

    Kitchen E20 opening hours
    Monday to Thursday: breakfast 7AM to 10AM | lunch 12PM to 3.30PM | dinner 5PM to 9.30PM.
    Friday: breakfast 7AM to 10AM | lunch 12PM to 3.30PM | dinner 5PM to 10PM.
    Saturday: breakfast 7AM to 10.30AM | brunch 12PM to 3.45PM | dinner 5PM to 10PM.
    Sunday: breakfast 7AM to 10.30AM | brunch 12PM to 3.45PM | dinner 5PM to 9.30PM.

     

    Terrace E20 opening hours
    Monday to Friday: 12 PM to 11 PM | Saturday to Sunday 11 AM to 11 PM.

    Please note, Kitchen E20 hours apply to food hours.

     

    The Lounge opening hours
    Monday to Sunday: 9 AM to 11 PM.

    Please note, Kitchen E20 hours apply to food hours.

     

    The Mezzanine opening hours
    Wednesday to Sunday: 5PM to 1 AM.

    Last orders at 12.30 AM.

     

    HOW DO I BOOK A TABLE AT THE RESTAURANT?
    Just call us on +44 203 961 3333 or use the book a table link on our website – thestratford.com/food-drink/ – you can check out our menus here as well.

    We recommend booking a table for lunch and dinner, but of course you can also just walk in.

  • ARTWORKS:

    WHO DESIGNED THE ARTWORK IN THE HOTEL?

    ‘Murmuration’ in the Stratford Lobby is designed by Paul Cocksedge.
    Visible from the outside of The Stratford, the art piece complements the building’s unique architectural composition. “Murmuration” hangs as a centrepiece above the lobby, creating an impactful experience for guests and is part of Paul Cocksedge’s ongoing experiments with paper, exploring what it means as both a material and cultural artefact. It’s a particularly relevant subject as the digital world increasingly dominates our lives, and our relationship with the printed page changes.

    For Murmuration, Paul imagines a sheaf of paper caught in the wind, and frozen in the updraft as if standing still in time. The installation consists of white, black and red sheets of this ‘imaginary paper’, and a play with light and shadow will create a captivating sense of movement.

    “Anatomy Of The Void” in the Stratford courtyard is designed by Petroc Sesti.
    Anatomy Of The Void is a new sculpture by Artist Petroc Sesti. Over the last 15 years Petroc has been developing moving liquid sculptures, creating multi-ton optic spheres. Its the largest installment to date in the development of solar powered fluid artworks that contain states of chaos and order.

    Situated in ‘The Stratford’ courtyard, the sculpture, weighing over six tons and standing seven meters tall acts like a vast crystal-ball, that bends light and dramatically transforms landscape and architecture surrounding it.

    As a central theme in the artists practice, the Void is created by the space within the liquid. It is inspired by the scientific principles of optics and cosmology.

  • THE LOFTS

    WHAT IS INCLUDED IN THE MONTHLY RENTAL CHARGE?

    Long-term (6+ months)

        • Exclusive access to The Stratford hotel’s services, amenities and events
        • Complimentary monthly housekeeping/cleaning
        • Complimentary high-speed dark-fibre broadband
        • Complimentary gym membership
        • 24 hour concierge
        • Access to our three unique Rooftop Gardens

    Short-term (up to 90 days)

        • Exclusive access to The Stratford hotel’s services, amenities and events
        • Complimentary weekly housekeeping, fresh towels and linen
        • All utilities including high speed dark-fibre broadband
        • Complimentary gym membership
        • 24 hour concierge
        • Access to our three unique Rooftop Gardens

     

    WHAT IS THE MINIMUM STAY ON A LONG-TERM LET?
    6 months. Our standard AST’s (Assured Shorthold Tenancy Agreement) are 12 months in length.

     

    WHAT DOES THE LETTINGS PROCESS INVOLVE ONCE I’VE MADE THE DECISION TO RENT A LOFT?

        • Determine length of rental agreement
        • Pay a holding deposit of £250
        • Personal referencing
        • Pay your first month’s rent in advance and 5 week damage deposit
        • Move in as early as one week from viewing

     

    WHAT DOES THE REFERENCING PROCESS INVOLVE?
    We work with a specialist agency which has full GDPR compliance. They will ask you to provide details about your identity and confirm your financial status. All data is handled securely and is not held by us here at The Stratford Lofts.

     

    WHAT IS THE RIGHT TO RENT CHECK?
    A checklist set out by the UK Government requires the landlord to check a tenant’s immigration status before the start of a new tenancy agreement. Typically, we require a passport or valid UK driving license to complete this process. Find out more at www.gov.uk.

     

    HOW MUCH MORE WOULD I NEED TO PAY TOWARDS OTHER BILLS AND COUNCIL TAX?
    For long-term residents (6 months+), utility bills are based on consumption so it’s hard to estimate. Council tax banding can be found on the Newham Council website and relates to the value of an apartment. We can discuss this in detail when you tour The Stratford Lofts and once we understand which loft type you wish to rent: www.newham.gov.uk/Pages/Services/Council-taxannual-notification.aspx

     

    CAN MY DOG LIVE WITH ME IN THE LOFTS?
    Yes, well-behaved dogs are a welcome part of our community. Other pets/animals are unfortunately not permitted.

     

    WHAT SERVICES DO YOU PROVIDE VIA THE CONCIERGE?
    We do everything from receiving your parcels and post to making a theatre booking. Just ask and we will do our absolute best to make life easier for you.

     

    DO YOU HAVE ON-SITE MAINTENANCE AND SECURITY?
    Yes, our concierge team is on hand to ensure your safety and security 24/7, and we have an on-site maintenance team which is highly responsive and happy to take care of your Loft maintenance needs.

     

    WHAT CAN I EXPECT FROM THE LIFESTYLE AT THE STRATFORD LOFTS?
    An interesting mix of like-minded people and a great community ethos. We have a programme of exciting cultural events and of course, the services and amenities of The Stratford hotel – three bars, two restaurants, Rooftop Gardens and Event Spaces. We aim to do everything we can to help you thrive whilst you are living at Manhattan Loft Gardens.

     

    HOW OFTEN CAN I EXPECT MY EXTERNAL WINDOWS TO BE CLEANED?
    Twice per year.

     

    WHERE CAN I STORE MY BICYCLE?
    We have dedicated bicycle storage on site. It’s fully secure and under cover, however, you will need to provide your own padlock.

     

    WHO HAS ACCESS TO THE ROOFTOP GARDENS AND CAN MY FRIENDS AND FAMILY COME AS WELL?
    Our rental guests and their visitors have access to the Rooftop Gardens on levels 25 and 36. The Rooftop Gardens have a maximum persons’ limit, so when they get full, we have to restrict the number of visitors that can access at any one point. Rooftop Garden on level 7 adjoins our destination restaurant, Allegra. This is a shared space between restaurant patrons and rental guests.